RETURN & REFUND POLICY — Trishool Premium Tea

At Trishool Premium Tea, customer satisfaction is our top priority. We take great care to ensure that our teas reach you in perfect condition. However, if you are not fully satisfied with your purchase, we’re here to help.

We accept returns and exchanges within 7 days of product delivery, provided that the item is unused, unopened, and in its original packaging. For hygiene reasons, once a tea pack is opened, it cannot be returned or exchanged. To initiate a return, please contact us at [your email] with your order details and a brief explanation of the issue. Our team will review your request and provide instructions for returning the product.

If the return is approved, you may be required to send the item back to us. Return shipping costs are generally the responsibility of the customer unless the product was defective or delivered in error. We recommend using a trackable courier service to ensure safe delivery of your return. Once we receive and inspect the returned product, we will notify you about the status of your refund. If approved, the refund will be processed to your original payment method within 7–10 business days.

In the case of damaged, incorrect, or defective items, please notify us within 48 hours of delivery with clear images. We will arrange a replacement or issue a full refund at no additional cost to you.

Please note that sale items, promotional offers, and gift cards are non-returnable and non-refundable. Orders can only be cancelled before dispatch. Once shipped, standard return policies apply.

Trishool Premium Tea reserves the right to modify or update this policy as needed. All refunds and returns are processed at our discretion based on fair and transparent evaluation.

For assistance with returns, refunds, or order issues, please email us at [your email] and our team will be happy to help.